Contact Us
Have a question about our Mahjong sets, need help with an order, or just want to say hello? We’d love to hear from you. Reach out to our team, and we’ll get back to you within 24 hours.
💬 MESSAGE US
Connect instantly with our concierge via WhatsApp for swift assistance.
✉️ EMAIL US
📍 ATELIER LOCATION
OMHJGO HQ
Los Angeles, CA
United States
Los Angeles, CA
United States
❓ Frequently Asked Questions
1. Are your mahjong tiles the standard American size?
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Yes. Our tiles meet the standard American mahjong specifications and are compatible with U.S. mahjong rules, cards, and styling accessories.
2. What material are your tiles made of?
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Our tiles are masterfully crafted from premium high-quality acrylic infused with our signature multi-layer colored inserts. They are incredibly durable, offer a heavy satisfying physical weight, and ensure smooth shuffling with an unparalleled luxurious hand feel.
3. Are your sets designed for daily play or just display?
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Every single piece is meant to be actively handled, shuffled, and admired—while also blending beautifully into your home aesthetics. Our ultimate goal is to create sets that stay elegantly displayed on your table, naturally inviting people to gather.
“Made for play. Designed for home.”
4. How should I care for my tiles and accessories?
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We recommend wiping the tiles and custom accessories gently with a soft, dry cloth or a slightly damp micro-fiber cloth after play. Please avoid harsh chemical cleaning agents, submersion in water, and prolonged direct sunlight exposure.
5. What if my order arrives damaged or with shipping errors?
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If your collection arrives damaged or incorrect, please notify us immediately within 7 days of receiving the package.
Send an email to [email protected] with clear high-resolution photos and your order details.
Approved claims will receive a complimentary return shipping label and swift resolution instructions. All items must be returned intact within their original boutique packaging. Please note that claims submitted after 7 days cannot be guaranteed a replacement or refund.
6. Can I customize a set or request bulk wholesale?
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Yes! For custom corporate gifts, bespoke commissions, or boutique bulk orders, please email our team directly at [email protected]. Please note that all personalized or commissioned bespoke items are final sale and cannot be returned.
7. What is your return policy?
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Please refer to our Return & Refund Policy page for full details.
© OMHJGO — PURVEYORS OF PREMIUM AMERICAN MAHJONG COLLECTIONS
