Shipping and Delivery Policy

Free Shipping Thresholds

  • Retail Customers: All orders with delivery in the United States over $130 qualify for free shipping.
  • Wholesale Customers: All orders with delivery in the United States over $1,000 qualify for free shipping.

Free shipping will be automatically applied during checkout for orders that meet the specified thresholds. All delivery locations outside of the United States will not receive free shipping. Shipping rates for international orders will be determined at checkout.

Flat Fee for Shipping

  • Both Retail and Wholesale Customers: Orders that do not meet the free shipping thresholds will incur a flat shipping fee. This fee will be added to the total order cost during checkout.
  • Order Combination: Orders cannot be combined once they have been placed to meet the free shipping threshold.

Standard Shipping

  • Order Cutoff Time: 2:00 PM (Pacific Standard Time). Orders placed after this time will be processed on the next business day.
  • Processing Time: All standard orders are processed within 1–3 business days after payment confirmation.
  • Shipping Time:Once your order has been shipped, delivery usually takes 3–10 business days depending on the destination and carrier.
  • Estimated Delivery Time:Most orders arrive within approximately 4–13 business days after purchase.

Important Information

  • Shipping Methods: Orders ship via our designated express logistics partners or major carriers including USPS, DHL, FedEx, and UPS.
  • Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid any delays. We are not responsible for delays caused by incorrect or incomplete addresses.
  • Shipping Notifications: You will receive a shipping confirmation email with a tracking number once your order has been fulfilled. This will allow you to track your package and stay updated on its delivery status.
  • Unexpected Delays: While we strive to meet the outlined processing and shipping times, there may be occasional delays due to factors beyond our control, such as severe weather conditions or carrier-related issues. We appreciate your understanding in such situations.
  • Peak/Holiday Seasons: During peak/holiday seasons, shipping may be slower than expected. Please contact Customer Service at [email protected] only in the event that your order is substantially delayed.
  • Epidemic and Public Health Related Delays: Shipping and delivery schedules may be affected by epidemic prevention policies, public health emergencies, quarantine restrictions and other related force majeure factors. We will not be held responsible for any logistics delays caused by epidemic control, regional lockdowns or relevant policy adjustments.

Contact Us

If you have any questions about this Shipping and Delivery Policy, please contact us:
Email: [email protected]
Website:omhjgo.com